• You can return the item to us within 7 days after you receive the item
• The item should not be opened from their original packaging (otherwise we can't sell it anymore- would you accept an item that had been opened by someone else previously?)
• You are responsible for paying the postage back to us
• A 20% restocking fee will apply
• Your original postage costs are not refundable and if the original item was marked as 'FREE DELIVERY' you will be back-charged the nominal rate to your area for the size of the said package

Scenario: You changed your mind.

• You can return the item to us within 7 days after you receive the item
• The item shouldn't be opened from their original packaging (otherwise we can't sell it anymore- would you accept an item that had been opened by someone else previously?)
• You are responsible for paying the postage back to us
• 20% restocking fee will apply
• Your original postage costs are not refundable and if the original item was marked as 'FREE DELIVERY' you will be back-charged the nominal rate to your area for the size of the said package

Scenario: Return of Non-Faulty/Non-Damaged Goods

• Goods that are not faulty/damaged can be returned within 7 days of receipt for exchange or refund
• All products must be returned in their original un-opened packaging and a 20% re-stocking fee will be applied to the customer
• Customers must also pay the next freight cost of future item(s) delivered by the Mobility Shop
• All products will be replaced within 1-2 weeks from the day which the product was received by Mobility Shop

Please note that a 20% restocking fee will apply to any return in the following rules:

• Customer ordered the wrong item
• Customer cancels an order that has already been shipped out
• Items or products that have been returned are missing any\all of the original packaging or accessories when returned (additional costs may apply to the missing parts\accessories) 
• Customer refuses an order that has been shipped 
• An attempt is made to return a faulty item which is found to be NOT faulty on assessment

Please note that there are NO RETURNS for change of mind or incorrect order after 7 days from the day which the product(s) or item(s) was first received under any circumstances. Due to the nature of our business we are often asked to return items that 'have only been used once' or 'never even used' (we get asked this question sometimes 5 or 6 times a week). For this reason we must enforce this strict policy.

Scenario: Return of Faulty Goods

• Any product that arrives damaged or faulty can be exchanged with within 7 days of receipt
• We kindly ask you to contact us and we will either send a courier to retrieve the item, or allow you to quote us a shipping price back which will be refunded on assessment of the goods
• All products must be returned in like-new condition (excluding reported damage), including original packaging and all documentation and accessories. 20% re-stocking fee will be applied to any item that is missing accessories or parts. The value of the missing accessories will also be deducted
• All defective product(s) will be assessed by the Mobility Shop returns division and, if deemed faulty\damaged, a replacement will be dispatched as soon as possible (within one week maximum)
• If a product returned is found not to be faulty, customers will be charged with 20% re-stocking fee and must also pay the freight cost of the item(s) delivered back by the Mobility Shop \ will not have the freight cost refunded if sent at their cost